Last updated: 4/12/2025

This Privacy Policy explains how futbolretro.shop (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

We operate as futbolretro.shop Ltd, registered in England and Wales.
For questions, contact us at: [email protected]

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT

We may collect the following information:

1.1 Personal Information

Provided when placing an order, creating an account, or contacting us:

• Name
• Email address
• Phone number
• Billing address
• Shipping address

1.2 Payment Information

Payments are processed securely through third-party providers (e.g., Stripe, PayPal).
We do NOT store your full credit/debit card details.

1.3 Automatically Collected Data

When you browse our site:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and tracking data (see Section 9)

1.4 Order and Customer Support Data

If you contact us:

• Messages sent to customer support
• Evidence submitted for complaints (e.g., photos or videos)

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Send order updates and important notifications
• Improve website functionality and user experience
• Detect fraud or suspicious activity
• Comply with legal obligations
• Manage returns, disputes, and warranty claims

We do not sell your personal information to third parties.

3. DROPSHIPPING DISCLOSURE

Because we operate using international suppliers:

• Your name, address, phone number, and order details may be shared with external suppliers for product fulfilment.
• Products may ship directly from overseas manufacturers.
• Some data processors may operate outside the UK.

All suppliers handling customer data must follow data protection agreements and comply with GDPR requirements.

4. LEGAL BASES FOR PROCESSING (UK GDPR)

We collect and process your data under the following lawful bases:

• Contract performance: to process and deliver your order.
• Legitimate interest: fraud prevention, analytics, business operations.
• Legal obligation: maintaining tax records and responding to authorities.
• Consent: for marketing and optional cookies.

5. HOW WE SHARE YOUR INFORMATION

We may share your information with:

5.1 Service Providers

• Payment processors
• Shipping carriers
• Dropshipping suppliers
• Customer support platforms
• IT and hosting services

These parties may access personal information only to perform contracted services.

5.2 Legal Requirements

We may disclose information if required to:

• Comply with UK law
• Respond to legal authorities
• Protect our business, customers, or rights

6. INTERNATIONAL TRANSFERS

Some of our suppliers or service providers may be located outside the UK.

When this happens, we ensure:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant agreements
• Appropriate technical and organisational safeguards

7. DATA RETENTION

We store your data only for as long as necessary:

• Order and account data: up to 6 years (legal requirement for business records)
• Marketing data: until you unsubscribe
• Cookies: up to 24 months (varies by type)

8. YOUR RIGHTS (UK GDPR)

You have the following rights:

• Right to access your personal data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (e.g., marketing)
• Right to lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, email us at: [email protected]

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

• Improve website performance
• Enable essential checkout functions
• Remember user preferences
• Analyse traffic and behaviour
• Provide personalised content and marketing (with consent)

You can manage or disable cookies via your browser settings.

A full Cookie Policy can be provided upon request.

10. SECURITY MEASURES

We implement appropriate technical and organisational measures including:

• SSL encryption
• Secure hosting servers
• Restricted access to personal data
• Encrypted payment processing
• Regular security audits

However, no online system is 100% secure, and we cannot guarantee absolute protection.

11. MINORS

We do not knowingly collect data from individuals under 18 years old.
If such data is discovered, it will be deleted.

12. CHANGES TO THIS PRIVACY POLICY

We may update this policy at any time.
The latest version will always appear on this page with the updated date.

13. CONTACT INFORMATION

If you have questions, concerns, or privacy requests, contact us:

Email: [email protected]